Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
Customer relationship management and e-business news.
News and commentary on CRM topics, including software and implementation.
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
News, products, and tutorials for those interested in customer relationship management.
Offers journal, advice, and information for customer service professionals.
A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.
Provides articles, news, glossary and other CRM related resources.