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idmoz Business Customer Service Education and Training

Education and Training Websites

This category lists businesses and individuals which specialize in customer service education and training.
1 -

Customer Focus, Inc.

On-site customer service training for service representatives.
2 -

Customer Service Review, Inc.

Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
3 -

CustomNet Services

Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
4 -

Learning Curve

Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
5 -

Jones Associates

Specializes in researching, preparing and delivering training programs
6 -

Dionco Inc.

A retail consulting firm specializing in retail selling skills and customer service skills.
7 -

Ceres Innovations Inc.

The CERES model places employees at the center of customer relations within the company
8 -

SunShower Learning

Video-based training program to inspire positive attitudes in front-line customer service employees.
9 -

Corporate Dynamics, Inc.

Training and consulting solutions for customer service, sales, and management related issues.
10 -

Interaction Metrics

Customer service audit specialists.
11 -

Learning Journey, Inc.

Solutions to help increase employee morale and give better customer service through communication and corporate culture.
12 -

LMR Associates

Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
13 -

M2S2 Communications

Provides services focused on the telephony industry. Profile, events and contact information.
14 -

Thank You Very Much, Inc.

Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
15 -

Optimum Operating Procedures and Services Pty Ltd

Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
16 -

Professional Edge

Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
17 -

Measure-X

Customer service and retention training and measurement. Includes testimonials and services.
18 -

Customer Service University

Provides customer service videos and training programs. Includes online ordering and contacts.
19 -

Impact Learning Systems

Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
20 -

Service Quality Institute

Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
21 -

Telephone Doctor

Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
22 -

Tooty Inc.

Customer service and sales strategy evaluating, developing, training and monitoring.
23 -

Martrain Ltd

Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
24 -

Peak Performance International Pty Ltd

Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
25 -

Oriel Training

Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
26 -

JoAnna Brandi & Company, Inc.

Customer care training program for managers.
27 -

The Physics of Customer Service

International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
28 -

Gehegan & Associates

Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
29 -

Expressive Concepts

Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
30 -

Ford, Lisa

Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
31 -

Myra Golden Seminars

Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
32 -

Mark Eppler & Associates

Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
33 -

Service Strategies

Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.
34 -

Signature Worldwide

Offers customer service and sales skill training programs. Events calendar, and newsletter.
35 -

Caliluna Consulting

Provides online customer service training for employees and managers to increase profits and improve business.
36 -

Global Learning Partners, Inc.

Training and consulting company offers performance improvement and continuining education programs.
37 -

Scott Brown

Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio.
38 -

KL Consultancy

Offers customer service training programes. Profile and courses.
39 -

T & T Training

Customer service training and consultancy.
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