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Education and Training Websites
This category lists businesses and individuals which specialize in customer service education and training.
Customer Service Review, Inc.
Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
A retail consulting firm specializing in retail selling skills and customer service skills.
Video-based training program to inspire positive attitudes in front-line customer service employees.
Learning Journey, Inc.
Solutions to help increase employee morale and give better customer service through communication and corporate culture.
Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
Thank You Very Much, Inc.
Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
Customer service and retention training and measurement. Includes testimonials and services.
Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
Customer service and sales strategy evaluating, developing, training and monitoring.
Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
The Physics of Customer Service
International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
Gehegan & Associates
Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
Myra Golden Seminars
Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
Mark Eppler & Associates
Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.
Provides online customer service training for employees and managers to increase profits and improve business.
Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio.